FCA Customer First Award for Excellence!
Landers Jeep earns FCA Customer First Award
The Customer First Award for Excellence was created to improve customer satisfaction with Chrysler, Jeep, Dodge, Ram and FIAT dealerships in the United States with a specific focus on sales, employee training, facility condition and service experience.
Here is what our dealership is evaluated on to determine eligibility for the Customer First Reward for Excellence:
Facility Certification – Facility provides a clean, comfortable environment for customers
Performance Measures – Dealership achieved highest levels of customer-oriented sales and service goals
Training Certification – Employees received the highest level of required FCA-certified training
Employee Surveys – Completed to promote the voice of employees and a customer-driven culture
Process Validation – Certified sales and service processes supporting customer handling excellence.