Landers Dodge Chrysler Jeep Ram
has been recognized as an FCA Customer
First Award for Excellence 2016 Inaugural Award winner. FCA US created the Customer First Award for Excellence
with its dealer partners and J.D. Power to elevate customer satisfaction with
the dealerships with a specific focus on the sales and service experience,
employee training and facility condition.
By achieving this elite status,
these FCA US LLC dealerships will be recognized by consumers as leaders in
customer sales and service experience. Out of the 2600+ dealerships in the
U.S., only 124 were recognized with this award. Landers Dodge Chrysler Jeep Ram
is the only DCJR dealership in the State of Louisiana to receive this award.
"We are extremely impressed with the accomplishments these 124
dealerships have been able to achieve in a short amount of time," said Al
Gardner, Head of Network Development, FCA - North America. "We gave our dealer
body the challenge to join us in focusing on increasing our customer
satisfaction, loyalty and service retention and through the core pillars of
this initiative, these dealers have shown that it's achievable. These
dealerships will be able to proudly differentiate themselves as elite stores by
being winners of the inaugural Customer First Award for Excellence."
All 2,600 FCA US dealerships were eligible to pursue and earn the
inaugural award certification. Dealers must achieve goals in five core
"pillars" to earn the Customer First Award for Excellence designation:
Facility - Customers consistently
find dealerships to be clean, convenient and comfortable. Facilities are
certified every six months
Processes - Dealer consistently executes processes for key customer
interaction points, such as sales negotiation, delivery and follow up
Performance - Dealer
achieves required high level of satisfaction in customersales
and service satisfaction surveys
Survey - Survey employees annually, share findings with employees, and act
on the feedback and results
Training Certification -
Dealership personnel meet minimum training requirements for sales, service,
parts and technical staff
Head of Parts and Service
(Mopar), FCA - Global, Pietro Gorlier explains, "The Customer First program has
enabled our dealer's focus to be drawn to the customer experience. The program
sheds light on customer touch points throughout the service experience at the
dealerships and enables dealers to exceed our customers' expectations."
"Creating advocates for all of
our brands is the key to long-term success," said Reid Bigland, Head of U.S.
Sales. "These dealers have shown leadership in that effort and will benefit
from their customer-focused approach."
Since program rollout, national
Sales Advocacy scores, Fixed First Visit scores and Service Advocacy scores
have all risen to the highest level in the past 10 years. All of the tools and
goals within the program are designed to focus on building a relationship with
About Landers Dodge Chrysler Jeep - A Bossier City Dodge, Chrysler & Jeep Dealer Serving the Mansfield, Marshall and Shreveport, LA areas
As the #1 RAM Dealer for 2012 and the #1Volume Dodge Chrysler Jeep Ram dealer since 2008, the staff at Landers in Bossier City proudly offers the latest new Chrysler, Dodge, Jeep and Ram vehicles to the Shreveport, Marshall and Mansfield, LA region. Landers was also given the Dealership of the year award by Landers Mclarty. We also carry an impressive selection of used cars, trucks and SUVs in Bossier City by the industry's top manufacturers. Follow us on Twitter!, and watch us on YouTube! Our experienced sales staff can point you in the right direction based on your individual vehicle needs. We also offer competitive Bossier City area auto financing, top tier Chrysler, Dodge, Jeep and Ram automobile repair, and a fully stocked inventory of Chrysler, Dodge, Jeep and Ram automotive parts in Bossier City. You can get in contact with us today by calling (877) 468 - 5029 or visiting us at 2701 Benton Rd right at I-220 exit. We are a fun place to buy a car in the Shreveport, Marshall and Mansfield, Louisiana area!
Our team at Landers Dodge Chrysler Jeep Ram would like to thank you for visiting our website!
We have a strong and committed sales staff with many years of experience satisfying our customers' wants and needs. Located in Bossier City, Louisiana, the staff at Landers will help you find the Dodge, Chrysler, Jeep or Ram you want. At we offer a searchable online inventory of Dodge, Chrysler, Jeep, and Ram vehicles in Bossier City, along with well maintained pre owned vehicles by today's top manufacturers. Come on in and take a test drive with one of our sales people that will help you find that new or quality used car that you have been searching for.
For years, the financial staff at Landers Dodge Chrysler Jeep has offered expert advice for those seeking an affordable Dodge, Chrysler, Jeep or RAM car loans or leases. Our service doesn't just stop there. Bossier City customers can come in and take advantage of our knowledgeable Dodge, Chrysler, and Jeep car repair technicians, and a fully-stocked inventory of Dodge, Chrysler, or Jeep auto parts, and state-of-the-art collision center.
Whether you are looking for a Dodge, Chrysler, or Jeep, or a pre-owned car or truck, Landers Dodge Chrysler Jeep is here to help. If you don't see what you are looking for, click on CarFinder. We are conveniently located at 2701 Benton Rd, Bossier City, LA 71111. You can also reach Landers Dodge Chrysler Jeep any time by filling out our contact us form or calling us at (877) 468-5029. The entire staff at Landers Dodge Chrysler Jeep looks forward to serving you!